Amazon hero.png

Amazon

 
 

My role

  • UX designer

Who I worked with

  • PM

  • TPM

  • Engineer

  • UX researcher

  • UX designer

  • Content writer

 

Tools I used

  • Figma

  • Illustrator

 

 

Brief Intro

At Amazon, I am currently serving as a UX designer focused on enhancing the IT service experience for Amazon employees. With a user-centric approach, I've led the design of various IT tools and solutions, contributing to 12 impactful projects that have positively impacted the daily workflows of 1.6 million Amazonians.

One particularly rewarding project involved re-crafting an AI chatbot to enhance our customer support processes. It's been an exhilarating journey leveraging the latest technology to simplify interactions and ultimately improve efficiency and satisfaction for our users. Additionally, I took on the responsibility of designing the Amazon IT website. Through meticulous attention to detail and a deep understanding of user behavior through user research, I optimized the page to enhance user engagement and accessibility. Managing cross-product initiatives, I've worked tirelessly to align stakeholders on our shared vision, ensuring a cohesive and impactful user experience across all touchpoints.

Currently, I am leading the design for the Amazon IT mobile app, providing a seamless way for employees to reach IT support, even while on the move. Ensuring accessibility and ease of use has been a cornerstone of this project, empowering users to access support resources whenever and wherever they need them.

Collaboration has been the beating heart of my work at Amazon. Working closely with cross-functional teams, we've gathered insights, defined user flows, and crafted intuitive interfaces that cater to the diverse needs of our users. It's been incredibly fulfilling to see how our collective efforts have resulted in solutions that are not only functional but also user-friendly and accessible.

If you're curious to dive deeper into my work, I'd be thrilled to share more details and insights with you! Feel free to reach out—I'm always eager to chat about my ongoing experiences and collaborate on new ideas. Let's spark some creativity together!